Grace Company Limited Warranties

         Products listed below have a limited warranty, all warranty lengths are specified in the following appropriate sections. Regardless of warranty length, issues that arise should be reported to The Grace Company as soon as possible so our expert Customer Relation Specialists can provide support and ensure the best quality help is given to our valued customers. All customers requesting support will be required to provide a proof of purchase and registration if the warranty card is not present and applicable. The Grace Company Product Warranties are still valid if bought from an authorized Grace Company dealer. The Grace Company is not subject to dealer warranties, cost of labor repairs or shipping expenses. The Grace Company takes discretion in replacing parts and deeming if a warranty is void. Warranties do not transfer over to a secondary owner. Any parts damaged by the customer do require payment for parts and shipping. All warranties guard against manufacturing and material defects.

30 Day Money-Back Guarantee

            The Grace Company strives for excellence in all we do. Any products purchased directly through The Grace Company are backed by our 30 Day Guarantee. This does not extend to purchases made through authorized dealers, who generally have their own return guarantee policy. If you are not satisfied with how your product functions and the support you get to make it function properly, The Grace Company will refund you the price of the product. Under the 30 Day Money-Back Guarantee the customer is responsible for all shipping costs. All products must be returned in new condition or the money-back guarantee is void. Proof of purchase will be required. All Grace Company products are eligible for this guarantee.

First 90 Day Guarantee

            For the first 90 days of purchase, The Grace Company will replace any parts with manufacture or material defects for free. The customer is responsible for shipping, cost of labor and any cost that is outside of the replacement part cost. Every Grace Company product is backed by this guarantee.

1 Year Limited Warranty

            Under the 1 Year Limited Warranty, The Grace Company takes discretion in replacing parts that have manufacturing or material defects. Parts must be sent to The Grace Company at customers expense before The Grace Company will choose to repair or replace them. This warranty does not cover parts that are damaged through misuse, improper storage, improper assembly, loss, natural events, or willful destruction. See product list below:

  • Continuum
  • Continuum II
  • Q-Zone Queen
  • Sewing Machine Laser
  • All Grace Qnique Quilting Machine Electronic Parts
  • Rear Handles
  • DM2 Grace Hoops
  • Q-Zone Hoop-Frame
  • QuiltMotion/ Quilters’ Creative Touch 5
  • SureStitch
  • Luminess Light Station
  • Speed Control
  • Q-Zone Hoop-Frame Pro
  • Gracie Laser

2 Year Limited Warranty

Under the 2 Year Limited Warranty, The Grace Company takes discretion in replacing all mechanical parts on the Qnique Quilting Machines against mechanical failure due to manufacturing defects. Parts must be sent to The Grace Company at customers expense before The Grace Company will choose to repair or replace them. This warranty does not cover parts that are damaged through misuse, improper storage, improper assembly, loss, natural events, or willful destruction. See below for product list:

  • Qnique 15M
  • Qnique 15R
  • Qnique 15 Pro
  • Qnique 19
  • Qnique 21
  • Qnique 21 Pro

5 Year Limited Warranty

Under the 5 Year Limited Warranty, The Grace Company takes discretion in repairing or replacing the cast metal body of the Qnique Quilting Machines to be free of manufacturing defects or imperfections causing product failure. Parts must be sent to The Grace Company at customers expense before The Grace Company will choose to replace them. This warranty does not cover parts that are damaged through misuse, improper storage, improper assembly, loss, natural events, or willful destruction. See below for product list:

  • Qnique 15M
  • Qnique 15R
  • Qnique 15 Pro
  • Qnique 19
  • Qnique 21
  • Qnique 21 Pro

Grace Company Limited Warranties Exclusions

            The Grace Company has no obligation under any warranty provided above to repair or replace products that have been altered outside of The Grace Company specifications, misused, neglected, purposefully damaged, damaged in transit, improper assembly, loss, natural events or have been subject to improper maintenance.

The above warranties do not cover the risk that the user assumes in operation of any Grace Company Products and therefore excludes any liability to The Grace Company for loss, failure, deterioration, personal injury or damage. Under no circumstances will The Grace Company be liable to a purchaser or third parties for special consequential damages, including, but not limited to, death or personal injuries.

            All warranties are subject, but not limited, to the following exceptions:

  • Products that are returned back to The Grace Company are received damaged, altered or packaged improperly.
  • Used besides intended quilting application.
  • Error on the customers use of the product.
  • Internal adjustments, tampering or parts replacement done by anyone except authorized Dealers or The Grace Company.
  • Missing, damaged, cracked, or broken connector pieces.
  • General incidental or special damages including damages to fabric or material, the cost of rework or lost profits.

 

 

 

TrueCut Warranty

 

Products listed below have a limited warranty, all warranty lengths are specified in the following appropriate sections. Regardless of warranty length, issues that arise should be reported to The Grace Company/ TrueCut as soon as possible so our expert Customer Relation Specialists can provide support and ensure the best quality help is given to our valued customers. All customers requesting support will be required to provide a proof of purchase and registration if applicable. The Grace Company/ TrueCut Product Warranties are still valid if bought from an authorized Grace Company/TrueCut dealer. The Grace Company/ TrueCut is not subject to dealer warranties, cost of repairs or shipping expenses. The Grace Company/TrueCut takes discretion in replacing parts and deeming if a warranty is void. Warranties do not transfer over to a secondary owner. Any parts damaged by the customer do require payment for parts and shipping. All warranties guard against manufacturing and material defects.

30 Day Money-Back Guarantee

 

            The Grace Company/TrueCut strives for excellence in all we do and if you are not satisfied with how your product functions and the support you get to make it function properly, The Grace Company/ TrueCut will refund you the price of the product. Under the 30 Day Money-Back Guarantee the customer is responsible for all shipping costs. All products must be returned in new condition or the money-back guarantee is void. Proof of purchase will be required. If an issue is reported after 30 days of purchase the money-back guarantee will be void. See below for products covered:

  • MyComfort Cutter
  • StraightCut Cutter
  • Linear Sharpener
  • TrueGrips/ AppliGrips
  • Circle Cutter 360
  • Non-Slip Pads
  • Cutting Mats
  • All Blades
  • All Rulers

1 Year Limited Warranty

 

            Under the 1 Year Limited Warranty, The Grace Company/TrueCut takes discretion in replacing parts that have manufacturing or material defects. Parts must be sent to The Grace Company/ TrueCut at customers expense before The Grace Company/ TrueCut will choose to replace them. This warranty does not cover parts that are damaged through misuse, improper storage, improper assembly, loss, natural events, or willful destruction. See below for products covered:

  • TrueSharp 2 Power Sharpener

 

Grace Company/ TrueCut Limited Warranties Exclusions

            The Grace Company has no obligation under any warranty provided above to repair or replace products that have been altered outside of The Grace Company specifications, misused, neglected, purposefully damaged, damaged in transit, improper assembly, loss, natural events or have been subject to improper maintenance.

The above warranties do not cover the risk that the user assumes in operation of any Grace Company Products and therefore excludes any liability to The Grace Company for loss, failure, deterioration, personal injury or damage. Under no circumstances will The Grace Company be liable to a purchaser or third parties for special consequential damages, including, but not limited to, death or personal injuries.

            All warranties are subject, but not limited, to the following exceptions:

  • Products that are returned back to The Grace Company are received damaged, altered or packaged improperly.
  • Used besides intended quilting application.
  • Error on the customers use of the product.
  • Internal adjustments, tampering or parts replacement done by anyone except authorized Dealers or The Grace Company.
  • Missing, damaged, cracked, or broken connector pieces.
  • General incidental or special damages including damages to fabric or material, the cost of rework or lost profits.