Home Warranty/Guarantee Information

Warranty and 30 Day Guarantee Information

Limited Warranty

The following products have a limited warranty for the following time periods:

5 Year Limited Warranty:

QuiltMotion, Z44, GraceHoop2, all LapHoops, and the GracieBee

1 Year Limited Warranty:

Majestic, Gracie King, Gracie Queen, Pinnacle, Start-Right Quilting Frame, Start-Right Hoop, SureStitch, and EZ3

We may, at our discretion, extend the warranty as circumstances dictate. Under this warranty, we will repair or replace, at our discretion, any part containing problems due to our manufacturing or defects in materials. This warranty does not cover parts damaged through misuse, improper storage, improper assembly, loss, natural events, or willful destruction. Parts must be returned to the Grace Company, shipping prepaid, before we can repair or replace them. We will promptly return the repaired/replaced part at our expense if the problem is brought to our attention within a year of the purchase date. After one year customers are responsible for the cost of return shipping.

Grace Products purchased from our dealers are subject to the Dealer’s refund policies. However, we stand behind our product warranties, whether purchased direct from us or any of our reputable dealers. We also handle all part replacement and technical support direct. Simply call us toll-free, for technical support and replacement parts needs.


Grace Products 30 Day Money-Back Guarantee

The Grace Company has a reputation for highly functional quilting frames and hoops. They do exactly what we claim they do. We are confident this will be your experience as well and want you to feel confident that your purchase will result is complete satisfaction. If this is not the case, and we have erred, we will fix it! If you have erred (in assembly or fabric installation), we will help you! If you are still not satisfied, we will refund the complete amount of the item purchased.*We may even use our discretion to extend the guarantee beyond 30 days while we help you through the solutions to your problems, as long as you have initially made us aware of the problem within 30 days of purchase. Risk-free purchasing is what you deserve, and it’s what you get with any direct purchase from the Grace Company.

*The customer is responsible for all shipping costs under the money-back guarantee.

 

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